Manage email notifications

Use notification settings when you want to choose which Ampere activity can email you. Scheduled tasks and monitors also have their own recipient lists, which decide which workspace members are considered for a particular task or monitor.

Notification preferences are personal to your account. Recipient lists belong to the task or monitor. Neither setting removes work, alerts, or results from the app.

Open notification settings

1. Sign in to Ampere.
2. Open your avatar menu.
3. Select Profile.
4. In the Account section of the settings rail, select Notifications.

The page shows a global Email notifications switch and separate sections for Joule, Scheduled Tasks, and Monitoring.

Turn all email notifications on or off

Use Email notifications to control whether Ampere sends customer notification emails to your account email address.

When Email notifications is off, Ampere does not send these notification emails to your account. You can still open Ampere to see chats, project work, AI Tool runs, scheduled run details, monitoring alerts, and other in-app activity.

When Email notifications is on, use the category switches to choose which eligible activity may email you.

Choose notification categories

The settings page groups notification choices by the work they describe:

Joule

• Needs your input: Joule paused because it needs an answer before it can continue.
• Work ready to review: Joule finished interactive work and the results are waiting for you.

Scheduled Tasks

• Scheduled task run updates: A scheduled run finished for a task that selected you as a recipient.
• Scheduled task approval: A scheduled run you own needs approval before it can continue.

Monitoring

• Monitoring alert: A monitor alert is ready to review in Ampere.
• Monitoring: Workspace monitoring checks stopped and need attention.

Each switch saves as you change it. If the global email switch is off, the category switches are unavailable because no category email can be sent.

Turning a category on makes your account eligible for that type of email. It does not guarantee an email for every event: the work must also qualify for a notification, any required recipient selection must include you, and delivery checks and limits still apply.

Choose scheduled task recipients

When you create a scheduled AI Tool or Joule task, use Email run summaries to select current workspace members who should receive useful summaries for eligible future completed runs. You can also open the task's actions from the Scheduled tasks dashboard and select Manage email recipients.

An empty recipient list means no run-result email is sent for that task. Selecting a recipient does not grant access to private task inputs, run output, a project, or a Joule session. A selected member without a verified email remains selected, but the run records that the email was not sent.

Scheduled approval emails follow the task's approval and ownership rules rather than the run-summary recipient list.

Choose monitor recipients

Use Email recipients when you create or edit a monitor to select workspace members for eligible future alert emails. If no recipients are selected, alerts still appear in the Monitoring Inbox but no alert email is sent from that monitor's recipient list.

Recipient selection and account preferences both matter. For example, a selected teammate who has turned off Email notifications or Monitoring alert remains able to review the alert in Ampere, but that alert email is not sent to the teammate.

Understand delivery outcomes

When Ampere shows an email outcome for a scheduled run or monitor alert, use it to understand what happened to that notification:

• Pending means delivery processing has not reached a final outcome yet.
• Sent means Ampere recorded the email as sent. It does not mean the recipient opened or acted on it.
• Not sent means the email was skipped before sending. Common reasons include an account preference, an unverified or unavailable email address, a delivery limit, or a change in eligibility or access.
• Failed means the delivery attempt could not be completed.

Notification emails can also be suppressed after a bounce or complaint. Ampere limits rapid repeats, and every customer notification email includes an unsubscribe link. These safeguards mean a configured recipient and enabled preference are necessary, but still do not promise delivery in every case.

If an expected email is missing

Check the in-app task run or monitoring alert first. The app remains the source for reviewing the work even when no email arrives.

Then check:

1. The correct workspace member is selected in the task or monitor recipient list when that email uses recipients.
2. The recipient's global Email notifications setting is on.
3. The matching Scheduled Tasks or Monitoring category is on.
4. The recipient's account email is correct and verified.
5. The in-app email outcome is no longer Pending and does not show Not sent or Failed.
6. The recipient's spam, junk, quarantine, and mailbox rules are not holding messages from Ampere.

If settings could not load, select Retry on the Notifications page. If a setting change reports that it could not be saved, the previous choice is restored; try again before expecting the new choice to apply.

If the configuration is correct but several eligible notifications still show Not sent, Failed, or never appear after the related work is visible in Ampere, contact support with the task or monitor name and the approximate run or alert time. Do not include private inputs, output content, or credentials in the initial request.