Privacy Policy

This Privacy Policy explains how Ampere Intelligence, Inc. collects, uses, shares, and protects personal information when you use https://ampere.app, the Ampere Catalog, Joule, websites, applications, APIs, workflows, agents, support, and related services.

This policy is designed to work with Ampere's Terms of Service. The services are intended for business and professional use by companies, teams, founders, marketers, and other professional users, and are not intended for personal, family, or household use.

Ampere provides AI marketing software for teams. Catalog primitives are curated tools, workflows, and agents that users run on demand, usually by providing an input that Ampere or a third-party provider processes to produce an output.

Joule is Ampere's AI marketing agent. Joule can keep chat history, use project memory, read knowledge base uploads, create and edit files, work inside sandboxed execution environments, and use third-party integrations when you authorize that access.

When an organization uses Ampere, the organization controls its workspace content and is responsible for deciding what its users may submit, connect, generate, retain, or delete through the services.

We collect information you provide directly, including account details, organization details, profile information, billing contact information, prompts, instructions, uploads, knowledge base documents, chat content, generated outputs, project assets, support messages, and feedback.

• Account and organization data may include names, email addresses, roles, workspace membership, settings, and authentication information.
• Content data may include brand materials, files, URLs, documents, campaign drafts, prompts, agent instructions, generated outputs, and materials imported into a project or knowledge base.
• Billing data may include plan, credit, usage, invoice, tax, and payment status information. Full payment card details are handled by payment processors such as Stripe rather than stored directly by Ampere.

When you use the services, we collect usage and technical information needed to operate, secure, debug, measure, market, advertise, and improve the product. This can include log data, device and browser information, IP address, page and feature activity, model and tool usage, billing and credit events, API activity, error reports, advertising or attribution identifiers, and performance metrics.

For Joule and similar agent experiences, product-use information may include chat history, agent steps, tool calls, sandbox lifecycle events, file metadata, attachment metadata, memory updates, execution status, and audit or trace records used to understand whether an agent task completed correctly.

If you connect another service to Ampere, we collect and process the information needed to authenticate the connection and complete the task you requested. This can include OAuth tokens, account identifiers, workspace identifiers, scopes, synced records, imported files, messages, metadata, and results returned by the connected service.

We may also receive information from identity providers, payment processors, model providers, infrastructure providers, and workflow providers. The information received depends on the provider, your configuration, the scopes you approve, and the task being performed.

We use personal information to provide and operate the services, run Catalog primitives, execute Joule tasks, route requests to model and infrastructure providers, maintain accounts, process billing and credits, provide support, communicate about the services, detect abuse, protect security, debug failures, measure performance, market and advertise Ampere, enforce terms, and comply with legal obligations.

• Service delivery includes storing project state, retrieving knowledge base documents, managing agent memory, preparing outputs, and making requested data available in the product.
• Security and reliability uses include monitoring for suspicious activity, preventing misuse, preserving traceability for support, and investigating errors or incidents.
• Product improvement may include analyzing aggregated or de-identified usage patterns and using feedback you intentionally provide to improve Ampere workflows, interfaces, prompts, evaluations, model routing, safety, support, and reliability.
• Marketing and advertising uses may include measuring campaigns, attribution, retargeting, targeted advertising, and understanding how visitors and users interact with Ampere pages and product surfaces.

For users in jurisdictions that require a legal basis for processing, Ampere relies on contract when processing information to provide the services you request, legitimate interests when securing, supporting, improving, measuring, marketing, and advertising the services, consent where you authorize optional processing or connected integrations, and legal obligations when we must keep records or respond to lawful requests.

You may withdraw consent where processing depends on consent, but doing so may limit features that depend on that consent, such as a connected account or feedback program.

Ampere does not directly use private customer prompts, files, chat history, knowledge base content, agent memory, integration data, or outputs to train Ampere models by default. Ampere may use aggregated or de-identified usage information and feedback you intentionally provide to improve product quality, workflows, prompts, evaluations, routing, safety, support, and reliability.

Some tasks are processed by third-party model providers, infrastructure providers, sandbox providers, and integrations. By using the services, you authorize Ampere to transmit information you provide to those providers as needed to deliver, secure, support, analyze, bill for, and improve the services. Their handling of data is governed by Ampere's agreements with them and applicable provider terms, and Ampere is not responsible for independent third-party uses of data outside Ampere's control to the fullest extent permitted by law.

We share personal information with subprocessors and service providers that help us run the services, with integrations you direct us to use, with professional advisers, in connection with legal compliance or safety, in a business transfer, or with your consent.

The categories of third-party providers Ampere may use include cloud hosting and storage providers, database and authentication providers, AI model and inference providers, sandbox and runtime infrastructure providers, payment processors, analytics and observability providers, marketing and advertising technology providers, email and communication providers, security providers, OAuth and integration providers, and professional advisers.

Ampere may disclose identifiers, device information, page or product activity, cookie data, advertising identifiers, and similar information to analytics, marketing, and advertising partners for campaign measurement, retargeting, targeted advertising, attribution, and similar purposes. Some laws may treat these activities as a sale, sharing, or targeted advertising. Ampere does not sell organization workspace content for money.

When you connect a third-party account through OAuth, API keys, or similar credentials, Ampere uses that access only to provide the integration and agent tasks you request. We may store connection metadata, tokens, scopes, synced content, logs, and task results as needed to operate the integration.

• You choose which accounts to connect and which scopes to approve.
• You can revoke a connected account through Ampere where supported or through the third-party provider's account settings.
• Revoking access may stop future syncs or agent actions, but Ampere may retain prior records as described in this policy unless deletion is requested and no legal or operational reason requires retention.

We retain personal information for as long as needed to provide the services, maintain accounts, preserve project history, support billing and tax records, resolve disputes, enforce agreements, protect security, comply with law, and support legitimate business operations. When information is no longer needed for those purposes, Ampere deletes, anonymizes, or aggregates it unless a longer period is required or permitted by law.

• Chat history, agent memory, knowledge base uploads, project assets, outputs, and workflow records are generally retained while your account or organization keeps them in the product or while needed to provide the services.
• Sandbox artifacts, temporary files, traces, logs, and backups may be retained for limited operational, security, debugging, or recovery periods before deletion or overwrite.
• OAuth tokens and synced integration data are retained while the integration is active or while needed for requested tasks, support, security, legal compliance, or account recovery.
• Billing, invoice, tax, fraud-prevention, and accounting records may be retained for longer periods where required by law or legitimate business needs.
• When an account is deleted, Ampere will delete or de-identify personal information as reasonably required by law and product operation, subject to backups, legal obligations, dispute records, security logs, and records that must be retained.

Ampere uses technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls, environment separation, provider controls, monitoring, and sandbox isolation for agent execution. We also limit internal access to people and systems that need information for product, support, security, legal, or operational reasons.

No service can be guaranteed perfectly secure. You are responsible for protecting your credentials, reviewing connected-account permissions, and telling Ampere promptly if you believe your account, organization, API key, OAuth grant, or other credential has been compromised.

Ampere is based in the United States. Ampere-controlled systems are designed to store and process service data in the United States.

Third-party providers, subprocessors, and user-directed integrations may process information in the United States or other locations where they or their infrastructure operate. By using the services or connecting integrations, you authorize Ampere to transmit information to those providers as needed to operate the services. Where required, Ampere uses appropriate transfer mechanisms, contractual safeguards, and provider commitments for international processing.

Regardless of where you live, you may contact Ampere to request access, correction, deletion, export, portability, restriction, objection, or withdrawal of consent for personal information associated with your account. California privacy laws, including the CCPA/CPRA, and other U.S. state privacy laws may also provide rights to know, delete, correct, opt out of certain sale, sharing, or targeted advertising activities, and avoid discrimination for exercising privacy rights.

To make a privacy request, contact privacy@ampere.app. We may need to verify your identity and authority before acting on a request. If your request involves organization workspace content, Ampere may route or coordinate the request through the organization owner or administrator because the organization controls that business data.

You can also update account information in the product, unsubscribe from non-essential marketing emails, revoke OAuth integrations, delete or modify project content where the product allows it, and use browser or device controls for cookies and similar technologies.

Ampere uses cookies, pixels, SDKs, local storage, server logs, and similar technologies for authentication, security, organization selection, session continuity, product operation, remembering preferences, analytics, product telemetry, session replay, error monitoring, performance measurement, marketing, retargeting, targeted advertising, campaign attribution, and ad measurement.

On public marketing pages, Ampere may use PostHog to measure anonymous page and call-to-action activity without analytics cookies, persistent browser identifiers, account identifiers, prompts, files, generated outputs, or workspace content. This marketing-page analytics honors browser Do Not Track and Global Privacy Control signals, uses only an in-memory anonymous identifier for the current page load, and may involve IP-derived approximate location handled by PostHog infrastructure.

Ampere does not currently provide an in-product cookie preference center or consent banner. You can use browser or device controls to block or limit cookies and similar technologies, but some service features may not work properly without essential cookies. You may also contact Ampere about privacy rights that apply to advertising, sale, sharing, or targeted advertising activities.

The services are intended for users who are at least 18 years old and able to form a binding contract. Ampere does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Ampere, contact us so we can take appropriate action.

Ampere may update this Privacy Policy from time to time. If changes are material, Ampere will take reasonable steps to notify users, such as through the services, email, or an updated effective date. The version, last-updated date, and effective date on this page show the current policy state.

Ampere acts as a controller or business for account data, billing data, website activity, security data, analytics, marketing, advertising, support, and service-operations information. Where applicable, Ampere acts as a processor or service provider for organization workspace content, prompts, files, knowledge base materials, integration data, and similar business content processed on behalf of a customer organization.

Ampere's legal name is Ampere Intelligence, Inc., Ampere's website is https://ampere.app, and Ampere's mailing address is 1111B S Governors Ave # 48112, Dover, DE, 19904. Privacy questions and requests may be sent to privacy@ampere.app.