Troubleshooting, privacy & account
Fix common issues and understand account and data controls.
9 articles
AI outputs may be inaccurate
Understand why Ampere outputs can need review, what to check before using them, and how to improve the next run.
ExplainerUpdated Jun 9Browser or workspace unavailable
Learn what to check when Joule browser or workspace access is unavailable, where to find Diagnostics, and when to contact support.
TroubleshootingUpdated Jun 9Legal consent and email confirmation
Learn how Terms and Privacy consent works during signup and what to do if the verification email does not arrive.
TroubleshootingUpdated Jun 9Partial or noisy public data
Learn why public-data results can be partial or noisy and what to check before relying on them.
TroubleshootingUpdated Jun 9Privacy and data handling basics
Understand what data Ampere handles, how AI processing works, and which controls to use before sharing sensitive work.
ExplainerUpdated Jun 9Sign in and reset your password
Learn how to sign in to Ampere, use Google sign-in, request a password reset link, and choose a new password.
TroubleshootingUpdated Jun 9Failed or stuck Joule session
Learn what to do when a Joule response keeps running, a chat does not recover cleanly, or support needs diagnostics.
TroubleshootingUpdated Jun 8What to do when an AI Tool run fails
Learn how to inspect a failed AI Tool run, check the input, and decide whether to retry or contact support.
TroubleshootingUpdated Jun 8Missing output or workspace file
Learn what to check when a Joule output or workspace file is missing, delayed, or not previewing as expected.
TroubleshootingUpdated Jun 8