Troubleshooting, privacy & account
Fix common issues and understand account and data controls.
15 articles
Fix monitor setup and check problems
Diagnose monitor setup and check problems, understand each status, and choose a safe recovery step.
TroubleshootingUpdated Jul 25Manage email notifications
Learn how to manage Ampere email preferences, choose task and monitor recipients, and troubleshoot missing notifications.
How ToUpdated Jul 25Browser or workspace unavailable
Learn what to check when Joule browser or workspace access is unavailable, where to find Diagnostics, and when to contact support.
TroubleshootingUpdated Jul 11What to do when an AI Tool run fails
Learn how to inspect a failed AI Tool run, check the input, and decide whether to retry or contact support.
TroubleshootingUpdated Jul 11Delete your account
Learn where to delete your Ampere account, what to check first, and why the action is permanent.
How ToUpdated Jul 11Legal consent and email confirmation
Learn how Terms and Privacy consent works during signup and what to do if the verification email does not arrive.
TroubleshootingUpdated Jul 11Failed or stuck Joule session
Learn what to do when a Joule response keeps running, a chat does not recover cleanly, or support needs diagnostics.
TroubleshootingUpdated Jul 11Manage privacy and data choices
Learn how to update account privacy choices for analytics, sale or sharing opt-out, marketing and ads, and product telemetry.
How ToUpdated Jul 11Privacy and data handling basics
Understand what data Ampere handles, how AI processing works, and which controls to use before sharing sensitive work.
ExplainerUpdated Jul 11Missing output or workspace file
Learn what to check when a Joule output or workspace file is missing, delayed, or not previewing as expected.
TroubleshootingUpdated Jul 11Update your profile and change your password
Learn how to update your Ampere profile, avatar, and password from Profile in the Account section of Settings.
How ToUpdated Jul 11Manage cookies and website tracking choices
Learn how Ampere respects browser privacy signals and how to update website tracking choices.
How ToUpdated Jun 29AI outputs may be inaccurate
Understand why Ampere outputs can need review, what to check before using them, and how to improve the next run.
ExplainerUpdated Jun 9Partial or noisy public data
Learn why public-data results can be partial or noisy and what to check before relying on them.
TroubleshootingUpdated Jun 9Sign in and reset your password
Learn how to sign in to Ampere, use Google sign-in, request a password reset link, and choose a new password.
TroubleshootingUpdated Jun 9