What happens when credits run out

When your organization reaches zero usable credits, new AI work pauses until credits are added or included credits refresh at the start of the next billing period. Your workspace and existing work remain available to review.

This affects work started manually and work that would otherwise start in the background, including Scheduled Tasks and monitoring checks.

What pauses

New credit-using work cannot start. That includes:

• Sending a new Joule message.
• Running AI Tools and workflows.
• Starting browser sessions for AI work.
• Starting scheduled AI Tool runs or scheduled Joule runs.
• Running monitoring checks.
• Starting optional Joule follow-up work from a monitoring alert.

An in-progress run can finish, fail, or reconcile according to its current state. Open its detail before starting a duplicate.

What stays available

You can still open Ampere and review existing work. Saved projects, files, history, AI Tool results, Scheduled Tasks, previous task runs, monitors, checks, alerts, settings, Billing, and Usage remain available.

Browsing dashboards, reading alerts, opening prior results, and changing settings do not spend credits by themselves.

What happens to Scheduled Tasks

Before a scheduled run starts, Ampere checks whether the organization can fund it. When credits are unavailable, the run does not continue and the task can pause or show an attention state.

The saved task is not deleted. Its prompt or AI Tool inputs, schedule, recipients, and history remain available. After credits are restored:

1. Open the task and review the latest status.
2. Confirm the saved inputs, project access, schedule, and any pending approval are still current.
3. Use Resume or Run now only when that action is available and appropriate.

Do not assume every task resumes automatically after the balance changes. The task may also be paused for repeated failures, a run limit, ownership, or an approval requirement.

What happens to Monitoring

A monitor needs credits for its checks. If subscription or credit access is not ready, the monitor can show attention guidance and stop normal checking until the issue is resolved.

Existing alerts and their evidence remain available. A missed check cannot be recreated by assuming what changed during the gap.

After restoring credits, open the monitor detail and follow the recovery action shown there. Depending on its state, you may need to resume the monitor, retry setup, or use Check now. If Check now is unavailable, resolve the other attention state first rather than creating a duplicate monitor.

Optional Joule follow-up work uses credits separately from the monitoring check. Restoring enough credits for a check does not guarantee that a larger follow-up can complete.

How to restore credits

If you have billing access:

• Select Buy credits for a one-time top-up.
• Configure Auto-recharge for future low-balance moments.
• Wait for included credits to refresh at the next billing period.

Organization owners have billing access by default and can grant billing-admin access. If you do not have billing access, ask an owner or billing admin to restore credits or confirm the next refresh date.

Confirm recovery

After the balance is usable again:

1. Check Billing or Usage to confirm the organization balance.
2. Review any Scheduled Task that paused or failed during the gap.
3. Review monitor attention states and delayed check history.
4. Start one safe recovery action and confirm its status before triggering more work.
5. Verify new usage after the run or check is recorded.

If work still cannot start, the cause may be subscription access, permissions, unavailable project context, provider availability, an invalid task configuration, or another lifecycle state rather than credits.

Plan before the balance reaches zero

Treat low-balance warnings as a planning signal. Review Usage, identify recurring Scheduled Tasks and monitoring cadences, decide whether to top up, and consider an auto-recharge threshold and monthly cap.

Usage is not a fixed number of outputs. A monitoring check and an optional Joule follow-up are separate work, and scheduled Joule runs vary with the task they perform.