How credits work

Credits are Ampere's shared usage unit for AI work. Your organization has one credit pool, and teammates draw from that pool when they run Joule, AI Tools, browser sessions, Scheduled Tasks, monitoring checks, monitor follow-ups, and select background AI work.

Adding teammates does not create a separate balance for each person.

What spends credits

Credits are used when Ampere performs AI work for your organization. That includes:

• Joule messages and the work Joule performs.
• AI Tool and workflow runs.
• Browser sessions used for AI work.
• Scheduled AI Tool runs and scheduled Joule runs.
• Monitoring checks.
• Optional Joule follow-up work started by monitoring alerts.
• Select background AI work.

Browsing the app does not spend credits. Reviewing dashboards and history, opening saved results, reading alerts, checking usage, and changing settings do not spend credits by themselves.

How Scheduled Tasks use credits

Creating, editing, pausing, or reviewing a Scheduled Task does not spend credits. The run uses credits when it starts.

An AI Tool task uses the tool's run pricing. A scheduled Joule task uses credits for the Joule session and any paid work it performs. Run now follows the same rule as an automatic run.

Before starting scheduled work, Ampere checks whether the organization can fund it. The run detail can show recorded usage after billing settles. Do not treat a missing or settling usage value as a free run.

How Monitoring uses credits

Monitoring checks use credits according to the current monitoring billing presentation. When that presentation is active, the create, edit, and detail surfaces show credits per check and a 30-day estimate for the selected hourly, daily, or weekly cadence.

The estimate covers checks. If an alert starts optional Joule follow-up work, that work uses credits separately according to the saved model, effort, machine, and the work performed.

Provider availability can affect whether a check completes, but a displayed estimate is not a promise that every check will find a change or create an alert. Use the current in-product price and usage records instead of a hardcoded assumption.

Where to check the balance

Use the credit control in the app header for a quick view. For more detail, open Billing or Usage from workspace settings.

The Billing credits card shows:

• Total available credits for the organization.
• Included credits remaining in the current subscription period.
• Purchased credits remaining from top-ups or auto-recharge.
• The order and expiry rules for those balances.

Use Usage to review how credits are being spent across the billing period. Completed run and check records can show exact usage after consumption is recorded.

Included credits

Included credits come from the subscription plan. Ampere uses included credits first. Monthly and annual subscription credits expire with their billing period and do not roll over.

Purchased credits

Purchased credits come from top-ups and auto-recharge. Ampere uses them after included credits. When multiple purchased balances are available, the balances that expire sooner are used first.

Purchased credits roll over while the subscription remains active and expire 12 months after purchase.

When credits reach zero

If usable credits reach zero, new AI work pauses until the next reset or until credits are added. This can prevent a Scheduled Task from starting or place a monitor in an attention state.

Existing history, settings, saved work, Scheduled Tasks, monitors, checks, and alerts remain available to review. After restoring credits, inspect the affected task or monitor and use the recovery action shown in the product rather than assuming every paused item resumes automatically.

Plan usage without output-count promises

Do not treat a plan allowance as a fixed number of outputs. Usage varies by the tool, model, files, browser work, monitoring cadence, follow-up settings, and the amount of work required.

Use current in-product estimates for planned recurring work and the Usage dashboard for actual recorded spend. For monitoring, remember to consider both scheduled checks and any optional follow-up work.