Cancel or reactivate your subscription

Organization owners and billing admins manage subscription cancellation and reactivation from Billing. Ampere uses Stripe's billing portal for subscription management, so some actions happen outside the Ampere app.

Canceling a subscription does not immediately erase your workspace. Access and credit behavior depend on the paid-through period and the subscription state.

Open subscription management

Go to organization Billing and find the Subscription card. If you have billing access, select Manage in Billing Portal.

If you do not see the portal action, ask an organization owner or billing admin to make the change.

Cancel a subscription

Use the billing portal to cancel the subscription. When cancellation is scheduled for the end of the billing period, Ampere shows a subscription-ending notice and the date access is expected to end.

You retain access until the paid-through date shown in the billing UI or billing portal. Auto-recharge can remain available while the subscription is still active and within the paid-through term.

Reactivate before the paid term ends

If cancellation is scheduled but the paid term has not ended, use the billing portal to reactivate or resume the plan. Ampere shows the current subscription state after Stripe updates the subscription.

If the subscription has already ended, start or resume a subscription from Billing when that option is available.

What happens to purchased credits

Purchased credits remain usable through the end of the paid subscription term. After the paid subscription term ends, remaining purchased credits are locked for new runs until the subscription is reactivated, as long as the credits have not passed their original expiry.

Locked purchased credits may still settle eligible outstanding usage before they can fund new work.

Before canceling

Review active work, scheduled AI Tool runs, payment methods, invoices, and any outstanding usage. If you plan to delete the organization, cancel billing first and wait until the app allows deletion safely.